Managed Services

Your digital estate is under pressure to deliver results and manage competing demands.

It isn’t just big digital transformation projects that drive this. Some days you need a new homepage feature, a campaign report or to integrate a third party tool, all of which can make a huge difference to your business.

As we have Security and Housekeeping covered by our high level SLAs, we can focus on understanding what makes the difference to your business and supporting you.

What managed services means for you

Studio time

We have dedicated Support developers who get to know how your site works, but you also have a full service Studio to draw on to let you make the most of best practice in:

  • User Experience
  • Design
  • Dev Ops
  • Data and analytics
  • Media and content management

Strategic partnership

We absorb ourselves in your business and become part of your team. Led by your account manager and strategy team, we encourage:

  • Training
  • Roadmap creation
  • Knowledge exchange

And don’t worry if there’s not enough hours in the day to keep up with the latest trends, crucial legislation or how your site is performing. We offer a free Advisory service that will be your eyes and ears and keep you up to date

Making the most of your time

We make it as easy as possible for you to work on your site. It begins with a call, email or simply creating a ticket. 

Our support manager Claire will assess the requirements before assigning the work to one of the team, whether it is a strategist, UX specialist or developer and in no time at all the work will begin.

Core or enterprise?

Core is more than ‘Business as usual’

Our Core packages keep your platform up to date with Drupal’s Security team and protects you from all the threats and potential data breaches they identify.

‘Under-the-hood’ audit, quarterly health checks, and monthly analytics.

One or two days of Studio time every month

Enterprise level managed services

Another tier of services built on top of everything in Core. It is a step up in our support for you, your team and your digital presence.

Studio time starts at four days a month to maintain a larger estate and provide time for work packages.

An Account Manager joins your Support Manager to oversee all the work we do for you.

Our Digital strategists will join your team too.